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| slowdive1 |
 Posted: Sat Apr 02, 2011 7:49 pm |
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Joined: 31 Oct 2006
Posts: 118
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| It won't play in Qucktime. The screen is black and there is a loud tapping sound in the background. I've tried it on my PC and I'll try it on my Mac later. Anyone else having these issues? Ideas? |
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| Pegasus |
| Posted: Sat Apr 02, 2011 9:07 pm |
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Joined: 31 Aug 2009
Posts: 163
Location: The Netherlands
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| I can't play the video either, not on quicktime, nor VLC mediaplayer... I bought the FLAC packet. Folder says option 6. |
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| JonWes |
| Posted: Sat Apr 02, 2011 11:03 pm |
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Joined: 06 Nov 2005
Posts: 310
Location: Tolono, IL
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| JestaCat |
| Posted: Sun Apr 03, 2011 2:48 am |
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Joined: 20 Sep 2008
Posts: 21
Location: Brisbane, QLD, AUSTRALIA
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JonWes wrote: I can't play it either. I got the Apple Lossless bundle.
About to try converting it with Super - but we shouldn't have to go to this much trouble, eh?
SIDENOTE: I got the M4A version but tried to convert the files to MP3 by my standard process but that didn't work either - these M4A's are HUUUUUGE (q.u.a.l.i.t.y - no complaining) luckily iTunes allowed the "make MP3 copy" thing to work. Although I had to remove the PNG artwork as it's not compatible with some players. |
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| emkappel |
| Posted: Sun Apr 03, 2011 3:44 am |
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Joined: 20 Apr 2009
Posts: 226
Location: Wyoming
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| Apple Lossless - option 5. Mine's not working either. Neither VLC nor Quicktime will play |
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| JestaCat |
| Posted: Sun Apr 03, 2011 4:16 am |
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Joined: 20 Sep 2008
Posts: 21
Location: Brisbane, QLD, AUSTRALIA
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JestaCat wrote: About to try converting it with Super. |
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| AutomaticTLC |
| Posted: Sun Apr 03, 2011 6:26 am |
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Joined: 05 Jan 2005
Posts: 909
Location: Pennsylvania
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| Same issue. Option 5 as well. |
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| Chaul |
| Posted: Sun Apr 03, 2011 9:09 am |
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Joined: 26 Aug 2010
Posts: 66
Location: Finland
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Option 6 seems to require some "CoreAAC DirectShow Filter" to play.. It's just a question of finding the correct codec/filter. If there is something else to it, I'll dig up the details from the mp4, but I need to find an app to do that. Anyways, I used GOM player and it directed me to download this filter.
Hmm, looks like I need to do something more since GOM player crashed with the filter. Reboot maybe.
Edit:
Codec info
Container:
mp42: MP4 v2 [ISO 14496-14]
- mp41: MP4 v1 [ISO 14496-1:ch13]
Recommended Display Size: 1920 x 1080
Audio: mp4a: MPEG-4 AAC LC
Video: avc1 H.264/MPEG-4 AVC
Looks pretty standard to me, now why can't I get it to play, hmm. |
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| Chaul |
| Posted: Sun Apr 03, 2011 10:14 am |
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Joined: 26 Aug 2010
Posts: 66
Location: Finland
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I can get the flac audio files playing just fine, and the 3DiCD works well too, but the standalone mp4 video does not output any audio nor video even though the position is updating on a blank window. 
If someone actually get this to work on a PC, I'd be really interested in seeing the exact decoder, splitter and filter configurations and then I would try and replicate that setup on my system. If someone understands this code and could give me a tip, I'm failing with:
(Src)-->>--(A)-->[ffdshow Video Decoder ]>--(B)-->[Video Renderer ]
(Src)-->>--(A)-->[MONOGRAM AAC Decoder ]>--(B)-->[Default DirectSound Device ] |
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| AutomaticTLC |
| Posted: Sun Apr 03, 2011 6:39 pm |
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Joined: 05 Jan 2005
Posts: 909
Location: Pennsylvania
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When I try to play the video in iTunes or Quicktime, there is a loud distorting beep whenever I try to turn my volume up and down, then it messes up my sound card or something because in order for me to get sound back I have to plug something into the headphone jack and then unplug it so that it resets where sound is being directed to.
When I tried it in VLC nothing happened.
I'm running a Macbook. |
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| joeyschenning |
| Posted: Mon Apr 04, 2011 1:50 am |
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Joined: 20 Mar 2011
Posts: 12
Location: Baltimore, Maryland, USA
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| Glad to know I'm not the only one! It won't work in my iTunes or VLC, and I'm getting that same beeping thing. I'll e-mail info@imogenheap.com... |
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| Chaul |
| Posted: Mon Apr 04, 2011 8:29 pm |
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Joined: 26 Aug 2010
Posts: 66
Location: Finland
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| I think the H.264+MP4 AAC combo is the same that the iPod supports. I can find iPod encoders so that you can transfer your video clips to the iPod, but I can't do it the other way around or play the video. Assuming a few things here, the format just sounded very similar to iPod. Maybe the problem is something completely different that I cannot begin to understand.. I don't own any Apple products. |
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| joeyschenning |
| Posted: Mon Apr 04, 2011 9:53 pm |
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Joined: 20 Mar 2011
Posts: 12
Location: Baltimore, Maryland, USA
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@Chaul: I thought so too, but it's not.
I received this e-mail from support:
Quote: Hi there
Please accept our apologies for the problem you experienced with the video you downloaded.
It would appear that this problem only affect some customers and we have now rectified the problem with a new version of the video.
You can now re-download the video (free of charge) by following the link below and entering the email address that you used when you made your original purchase via Music Glue.
If you experience any further problems, please email support@musicglue.com.
https://fan.musicglue.com/sale/promoproducts.aspx?ProductId=07643D22-3DCC-4478-961A-95C59F0B3171
Cheers, James
I haven't checked it yet. Hopefully it works.  |
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| JonWes |
| Posted: Mon Apr 04, 2011 10:46 pm |
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Joined: 06 Nov 2005
Posts: 310
Location: Tolono, IL
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| Thanks for the heads up. It's funny about the line "only effects some customers" because I haven't heard of anyone for whom the original actually worked. But who knows. In any case, the new video did, indeed, work for me! So that's very exciting. |
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| Chaul |
| Posted: Tue Apr 05, 2011 6:48 pm |
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Joined: 26 Aug 2010
Posts: 66
Location: Finland
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joeyschenning wrote: @Chaul: I thought so too, but it's not.
I received this e-mail from support:
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I haven't checked it yet. Hopefully it works.
I received a similar email. I'm still downloading the video though. I wonder will it work after I messed with all the installed codecs..
Edit: Ok, this one works. Funny that it's still using the same family of codecs but inside a QuickTime container... |
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